How should we structure fare products?

How should we structure fare products for frequent travellers? Pre-paid passes or pay-as-you-go with a fare cap?

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  • Keep the way it is we don’t need a change you put up in the newspaper add yourself and deciding yourself should be simple you want to keep the way it is or pay by the distance older people like me cannot walk long distance take bus ten time in a day that mean will be paying ten time fis government is going to increase pension for bus fare middle people don’t have cars his are they going to survive I am very very against this all new things it’s just drama washing people mind keep simple system Monty pass people have monthly budget for everything anode cars will be on the road and you people are crying environments that won’t be good for environment 

  • Sajni kumari Thank you for your comments, Sajni. We'll note that you prefer a simple monthly pass.

  • I prefer having a monthly pass. I live and work in Vancouver so I don't need to worry about my trips. Now I just buy monthly pass and go out whenever I want.

  • Stefan Parker There could be monthly pass like 500km for 50$, 1000km for 100$, 1500km for 150$, etc.

  • I would prefer fare capping on general passes (excluding specialized passes including CNIB, BC Bus Pass, etc.). Some users may not realize that they are eligible for such discounts. However there should be one pass (or fare cap) for each scheduled use (i.e. one type of pass for one day, one type of pass for one week, one type of pass for one month, etc.) for simplicity. However the monthly fare cap price must not exceed the price of a 2-zone Adult monthly pass or all-zone Concession monthly pass.

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  • Does it have to be one or the other? I think it'd be great to do both prepaid passes and a cap as well. Offer the best discounts to those paying up front. Have options for yearly, monthly, bi-weekly, weekly, daily. The more time you buy, the more you save. With passes being an electronic one now loaded to a card, shouldn't it possible?

    Capping doesn't require any further discounts per trip but knowing you're capped at a certain rate ($12 for example) would make people less worried about spending too much or longer connection times.

    For less frequent riders, Compass tickets should be available (that don't expire the day purchased). These don't need any discount whatsoever but will allow people to avoid paying twice when using bus and SkyTrain.

    One other thing I think might be useful is a pass for bus only and a pass for SkyTrain/Seabus/bus. If someone doesn't use rapid transit at all or infrequently maybe they should have the option to pay for a discounted pass (with a self imposed reduction in services available).

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  • Kim Fraser Agree with passes for different services used and having both capping and prepaid passes available! However, I prefer if prepaid passes are offered with special passes like BC Bus Pass, CNIB, U-Pass (including WCE U-Pass), etc. while fare capping be used for general fares (both Adult and Concession fares on conventional transit and WCE) replacing prepaid general passes. For both low-frequent and high-frequent riders, I prefer if the bus fareboxes were upgraded to something similar to rapidKL (Korea Smart Card AFC solutions - see On Board TVM (Ticket Vending Machine) for the bus farebox; Reference) so users can easily obtain a new card even if they are not near a CVM (Compass Vending Machine) and existing cardholders can have another option to reload their card with cash in addition to CVMs at stations and select London Drugs locations. I prefer not to dispense Compass tickets as change cannot be stored on them whereas for Compass Cards, any excess change can remain in the card and the change can be refunded later or used for the next trip. Also Compass tickets can only be used on one trip and cannot be recycled without the MIFARE IC chip removed.

  • If you wanted to give a back-up fare cap somewhere significantly above a monthly pass, that would be fine, but those who can plan their use of the transit system shouldn't see an increase in their monthly costs.

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  • One thing that I would really like changed is to adjust the monthly passes.  Instead of simply the day pass and monthly passes, I would like to have passes that could be weekly or bi-weekly.  We could pay $30-40 for a weekly pass and $60-70 for a 2 week pass.  I'm a person who often only needs a pass for part of a month and getting the monthly pass can be a waste of money.  For example, this December I will be working until the end of next week-after which I won't be going to work until January.  

    I have loaded the pass with $40 but I have to carefully watch how often I use the pass.  If I could get an unlimited pass over a few weeks I wouldn't have this difficulty.  

  • Most cities are trying to attract commuters to public transportation to reduce the number of cars in the city. Is this also an objective for Greater Vancouver? Or are we fine with the cars and traffic in city centre?

    If not, we are missing a single most important point here - reduced cost of monthly/yearly passes for daily commuters. That's the most important aspect and Vancouver is doing terribly wrong at it.
    For two zones, I pay $3.25 single way, making it $6.50 a day and $130 for an average month of daily commuting. For monthly pass I pay $126, so if I leave out a single day of work, I'm on a minus side.  It means I have no incentive to buy a pass and thus nothing forces me to leave my car at home. If I had a pass, the public transit would be "free" for me that day and it would make the car worse option.

    On the other hand, other major cities in the world offer cost reduction about 75% for monthly/yearly passes, making public transit an affordable option for daily commuting and effectively driving cars out of the city.

    So what about increasing the single-ticket fare about 50% and decreasing the monthly fare about 50%? Making it $5 single ticket and $63 monthly pass for two zones? Obviously, there's more math and statistics to do, but by my opinion, this is the way to go.

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  • Jeremy Leung I completely disagree with you regarding the fare types that should be offered. I think fare capping should only be an option for non-discounted fares. I think 5 or 6 trips should be the cap. That's $14.25 or $17.10 based on a $2.85 fare.  I think it is fair to offer discounts to frequent customers.  With current technology I can't see why people can't choose from day passes all the way through yearly passes.  I also think there should be a bus only pass for those who are fine without rapid transit (and conversely a SkyTrain only pass).  I think we should be able to customize the number of days we want.  I think a good model to follow is the rent-a-car one. I can reserve a car for any number of days I want. If I choose a month, I get better pricing than a week or a day.  If I choose 8 days, the system automatically charges the rate for 1 week plus 1 day. If transit passes worked like this, everyone could figure out the best price for them based on personal needs.  Plus I think it's a win for TransLink to have money up front. Organizations around the world use up front money to invest and create more revenue to put back into the organization. I think it'd be financially unwise to forgo prepaid transit passes.

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  • I think it should be capped daily and discounts for 5 day, 10 day, 20 day, or 30 day passes.  No monthly pass required this way.  30 days can start from anytime of the month. The more days prepaid, the more discount.  With no tax credit at tax time, I’ve discovered that I am able to squeeze about 2 lunches worth of savings by using stored value vs a 3 zone pass based on 20 working days. 

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  • Jan Šváb  Very good point.  The discounts for monthly passes are not enough.  I know several people who opt not to get one because they don't work every day.  For people who need to watch their money and make sure they don't spend too much on anything, the current  cost of the monthly pass is stressful because if they miss one  day of work, and don't use the pass that day, then they've just overpaid for their transportation.   

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