Should customer discounts be expanded?

Watch this video to learn more about how we could expand our discounts. Read the Discussion Guide to learn more about service type options.

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  • Depending on the discounts, if it is, for example, low income individuals, the card would have to be personalized so the system knows it is a low income individual and the fare is charged accordingly.

  • Missed an opportunity in the questionnaire to ask the question," is it the business of transit to offer societal benefits or offsets?" Do translink get a subsidy from BC Gov to compensate for seniors or low income discounts?  Agree the discounts for elderly and low income are good things, but should just transit users subsidies them (me) , as was implied in the discussion paper. Should declare, I am a senior, love the discount, just asking, who should pay for this.

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  • Providing assistance to low-income individuals needs to be done in a co-ordinated way, ideally in a single delivery model. There is no good reason to subsidize a low-income family who use transit more than a similarly low-income family that needs to use a car due to work or other reasons. If overall assistance to low-income people should be raised, it needs to be done by the provincial government, which can do so on a general basis.

    Secondly, the health, wealth and life expectancy of seniors has significantly increased since seniors were given this concession while the proportion of the elderly has increased as well. As a result, the general population is increasingly subsidizing a wealthier group. We have handyDart for the elderly who have mobility problems, which is targeted to a specific vulnerable group; for seniors in general, however, we should at least increase the age at which they are eligible for a reduced fare to reflect the increase in health since this policy was introduced.

  • Ian Birtwell TransLink does not receive any outside subsidy to compensate for regular concession fares offered to seniors or children. The BC Bus Pass is offered to low income seniors and Persons with Disabilities. This pass is purchased by the BC government for eligible recipients, with TransLink providing the passes to the BC government at a negotiated value currently set at the concession rate. The low income discounts being considered in the Phase 3 public survey would not be subsidized by any external agencies. This would result in reduced revenue that could be made up for by increasing fares for other users of the transit system.

  • The questionnaire missed an opportunity to ask if people drive and ride transit.  There was no opportunity to choose both.  The questions can be worded more specifically, eg: How many days do you take skytrain in a week? I take skytrain daily but only 5 days a week. I also drive daily, 7 days of the week.  The current transit system does not serve the suburbs well.  To drive between 2 locations would be 10 minutes and bus could be upto 1 hour due to lack of service, demand and infrastructure.  The time savings and direct door to door are some of the reasons people are not getting out of the car. 

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