Welcome to TransLink's Online Forum for Phase 3 of the Transit Fare Review

In Phase 3, we've taken what we heard from the more than 43,000 people who shared their feedback in previous phases, and narrowed down the options for potential changes to the fare structure. In this phase, we need your input on three key components:

  • Fares by distance
  • Fare products for frequent riders
  • Expanding customer discounts

This online forum provides an opportunity to discuss the components and options of the fare structure under review in the phase in more detail, and thus to learn more.

In addition to participating in the forum, please take the Phase 3 survey. This is where we will ultimately look for your input on the options within each fare system component.

How will my input be used?

The online forum is a great opportunity to engage in discussion, learn together, and resolve outstanding questions, however, the survey is where we will collect your feedback.

Who is this forum intended for?

The online forum is open to everyone so they can understand more about the system and the options under consideration as we look to build a better system.

Don't be discouraged if some discussions seem too technical — asking someone to explain is a helpful way to deepen everyone's thinking. On the other hand, if you're a serious transit fan you've found your playground. Either way, let's talk!

Please treat everyone with respect to keep the conversation running smoothly and ensure a positive experience for all participants. Inappropriate, abusive language or attacks will not be tolerated. Read more about our ground rules.

How quickly should I expect a response?

TransLink staff working on the Transit Fare Review will respond to your questions. We will strive to ensure we get to your question as quickly as possible and most questions will be responded to within 1 to 2 business days. Before submitting a question, make sure to scan others that have been asked. It's possible that your question may already have been asked and answered!