We received more than 55,000 responses from people across Metro Vancouver in the first three phases of the Transit Fare Review. Now in Phase 4, we’re checking in one last time for feedback on our proposed recommendations for changes to TransLink’s transit fare structure.
Our key recommendations are organized into two categories:
First Moves: Actions or policies that help to improve the customer experience and can be implemented while maintaining overall fare revenue. These recommendations include:
Future Moves: Actions or policies that help to improve the customer experience, but would require additional funding or further study before implementation. These recommendations include:
Additional information on other recommendations we are proposing can be found in our Phase 4 Draft Summary of Recommendations.
This online forum provides an opportunity to discuss the components and options of the fare structure under review in the phase in more detail, and thus to learn more.
In addition to participating in the forum, please take the Phase 4 survey. This is where we will ultimately look for your input on the options within each fare system component.
How will my input be used?
The online forum is a great opportunity to engage in discussion, learn together, and resolve outstanding questions, however, the survey is where we will collect your feedback.
Who is this forum intended for?
The online forum is open to everyone so they can understand more about the system and the options under consideration as we look to build a better system.
Don’t be discouraged if some discussions seem too technical – asking someone to explain is a helpful way to deepen everyone’s thinking. If you’re a serious transit fan on the other hand, you’ve found your playground. Either way, let’s talk!
Please treat everyone with respect to keep the conversation running smoothly and ensure a positive experience for all participants. Inappropriate, abusive language or attacks will not be tolerated. Read more about our ground rules.
How quickly should I expect a response?
TransLink staff working on the Transit Fare Review will respond to your questions. We will strive to ensure we get to your question as quickly as possible and most questions will be responded to within 1-2 business days. Before submitting a question, make sure to scan others that have been asked. It’s possible that your question may already have been asked and answered!
Please note: Your personal information (email address, profile information) will be stored in servers outside of Canada.
The personal information requested on this form is collected by TransLink to create and administer your account, manage the forum, and communicate with you in support of TransLink’s Transit Fare Review Consultation. This is done in furtherance of TransLink’s mandate under the South Coast British Columbia Transportation Act and in accordance with Part 3 of the Freedom of Information and Protection of Privacy Act. Please refer to http://www.translink.ca/privacypolicy or direct any questions regarding the collection and use of this information to TransLink Privacy Officer, 287 Nelson’s Court, New Westminster, BC, V3L 0E7 (Tel: 778-375-7500).